Refund policy

 Key info

  • 14 days to initiate returns
  • 7 days to process refunds
  • No restocking fees
  • Customer pays for return shipping

You have the right to return your order within 14 days of receipt. However, we are a store and not a rental - and so before you proceed, keep in mind you can try the items on, but they must be unwashed, show no sign of use and have the original tags still attached.

Return Process

To begin, contact us at info@house-offashion.com with your order number and which items from your order you wish to return. We will send detailed instructions, including the return address.

Keep in mind your items must be in the condition outlined above. Then you can proceed - pack your order and send it to us, we also strongly suggest you use a delivery service that provides tracking codes (nobody wants lost returns, do they?).

Refunds

When we receive your package, we will celebrate a little and then inspect the contents. If the items are return-eligible, we will notify you via email. That also begins the countdown of 7 days, which is the maximum time it takes us to process your return and refund you.

Order Cancellations

Something happened and you have to cancel your order? No worries, we can do that! Just reach out to info@house-offashion.com and let us know your order number (it's better to do via email than phone - email is always delivered with a time stamp).

You may cancel your order within 24 hours after you ordered. If you do it later, you can obviously still return the items, you will however have to pay for the return shipping.

This ain't what I ordered!

Did you receive a wrong size, different color or maybe your shirt is damaged? We will deal with it. Please take photos within 24 hours of getting the package and let us know at info@house-offashion.com. Please send:

  • your order number
  • the photos
  • a short comment of what's wrong

Nobody likes to get the wrong stuff, so we'll make sure to help you ASAP.

Contact

Business Address:

House Of Fashion by EBIX AUSTRALIA PTY LTD

754 Pacific Hwy, Chatswood, NSW, 2067

ABN: 70 061 035 167