FAQ

How long does the dispatch take?

Our aim is to get your order to you as quickly as possible. Once you have placed your order, we need 1-2 business days to process it. Once your order has been processed, it will be dispatched, which takes 5-7 business days, therefore, it will normally be with you within 6-9 business days from placing your order.

What are the return conditions for House Of Fashion?

To initiate a return, you have 14 days from the receipt of your order. The items must be unused, unworn, and unwashed, with all original labels and tags attached. The product must also be in its original packaging.

How do I start the return process?

To start the return process, please contact our customer service team at info@house-offashion.com They will provide you with a return address and a return form to include in the package.

Who bears the cost of shipping for returns?

The customer is responsible for the cost of shipping for returns. We recommend using a delivery service with a tracking code to ensure the package's safe return.

Contact

Business Address:

House Of Fashion by EBIX AUSTRALIA PTY LTD

754 Pacific Hwy, Chatswood, NSW, 2067

ABN: 70 061 035 167